General conditions


RENTAL TERMS AND CONDITIONS


FOR RESERVATION ACCOMMODATION should advance 40% of the rental fee by bank transfer, credit card or cash in our office.

RIGHT OF OCCUPATION OF ACCOMMODATION begins arrival day from 17 h and ends the day of departure at 10am.
Key collection at our office located at 46A Avenue Riells L'Escala within office hours. We appreciate that fit this schedule. We recommend that you tell us the approximate time of arrival.

SUMMER OFFICE HOURS

9 to 13.00. - 16 to 20h.

10 to 13.00. Sundays and holidays.

ARRIVAL. They must pay the remaining amount of the accommodation price, the city tax, mandatory depositl, and which they have contracted extras.

DEPOSIT will be returned once supervised accommodation on the day of departure.
DEPARTURE. 9-10 h in the morning the day of departure, the come to visit to check the house. If our visit is not realized, we beg us to return the keys at 10am. in the morning. The customer will leave the house and furnishings in the same condition you found it upon arrival. If they are broken material or utensils (cutlery, plates, glasses, for example) during your stay, we ask you replace it with one of equal or similar. If it is a most important element, it is necessary to inform the agency of the event.

FINAL CLEANING not included in the rental price. You must leave the property in the same state of order and cleanliness received him on arrival. You can hire the cleaning service (this service does not include garbage collection, or the placement or cleaning material and utensils).

INCLUDED IN THE PRICE OF ACCOMMODATION normal consumption of water and electricity. (Electricity not included from October to May inclusive). Should the gas bottle runs out during your stay, you can go through a replacement at no charge. For safety, please close the key gas bottle. Avoid excessive use of water and electricity consumption and especially air conditioning or heating, if any.

NOT INCLUDED IN THE PRICE OF ACCOMMODATION, bed linen, towels, cots, .. and other extras available on the characteristics of each property, if interested, please hire when booking.

TOURIST RATE is 0.90 € / day for those over 16 years, with a maximum of 6.30 € / person per stay.

FINISH THE OBLIGATION TO RESERVE ACCOMMODATION, with loss of the reservation, when there was occupied within the next day 48 hours set in exception before or within this time the client has been advised in writing of the delay and that this is always before the days elapsed not exceed the amount of the reservation.

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.You will be liable to pay the cancellation or amendment charges shown below.

  • More than 30 days before arrival date = 10% of the booking price. Mínim 30€
  • 29 – 7 days before arrival date = 50% of the booking price.
  • Less than 7 days before arrival = 100% of the booking price.

The refund will be made in the same way it was paid for the reservation.There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment. The Agency is committed to the efforts within its power to solve the problem or reduce it.

RENTAL CONDITIONS ACCEPTANCE Payment of the booking by the client, means the total acceptance of these conditions of rental.

FINQUES BALLESTA, S.L. - Av.Riells, 46A - 17130 L-ESCALA - NIF: B17621061

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